Introduction
Signal Point Massage ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.signalpointmassage.com or receive massage therapy services from us.
Information We Collect
- Contact Information: Name, phone number, and email address you provide when booking an appointment or contacting us.
- Health and Intake Information: Before treatment we collect health history, areas of pain or injury, medications, and treatment preferences. This information is collected solely to deliver safe, appropriate massage therapy.
- Appointment and Payment Information: Booking and payment are handled by Square. We receive appointment details from Square; we do not collect or store your full payment card number.
- Usage Data: Pages visited, time on page, and referring site, collected through Google Analytics.
- Cookies: Small data files that help us understand website usage and improve your experience.
How We Use Your Information
- To schedule, confirm, and provide your massage therapy sessions.
- To tailor treatment safely to your health history and stated needs.
- To respond to your questions and appointment requests.
- To send appointment reminders and confirmations, where you have opted in.
- To understand how visitors use our website so we can improve it.
Your Health Information
We treat client health and intake information as confidential. We do not sell it, and we do not share it with third parties for marketing. We disclose it only with your consent, or where required by law — for example in response to a valid legal request, or where disclosure is necessary to prevent serious harm. Records are retained as required by Tennessee law governing massage therapy practice and are stored with access limited to your therapist.
SMS/Text Message Communications
If you provide your mobile number and opt in, we may send you appointment confirmations, reminders, and scheduling messages by text. Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP; reply HELP for assistance. Consent to receive text messages is not a condition of receiving massage therapy services.
We do not sell, rent, or share mobile numbers or SMS consent with third parties or affiliates for their own marketing purposes.
Analytics
We use Google Analytics to understand website traffic. Google Analytics sets cookies and collects information such as your approximate location, device, and browser. You can opt out using the Google Analytics Opt-out Browser Add-on.
Third-Party Services
Our online booking is provided by Square. When you book, your information is handled under Square's own privacy policy. We also embed Google Maps on our contact page. We are not responsible for the privacy practices of these third parties.
Data Security
We use reasonable administrative and technical safeguards to protect your information. Our website is served over HTTPS. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website is not directed to children under 13, and we do not knowingly collect information from them. Minors may receive massage therapy only with the consent and presence of a parent or legal guardian.
Your Choices
You may request access to, correction of, or deletion of the personal information we hold about you, subject to any retention period required by law. Contact us using the details below.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes take effect when posted to this page, and the "Last updated" date above will change.
Contact Us
Signal Point Massage
712 Mississippi Ave Suite 212
Signal Mountain, TN 37377
(423) 521-2951